Family Concierge Specialist & Office Manager
Annette E. Young is the Family Concierge Specialist and Office Manager, bringing over 17 years of experience in the hospitality and senior living industries. A dedicated mother and grandmother, Annette’s passion for service began early in her family’s Michigan restaurant, where she developed a strong foundation in customer care and operations that continues to guide her work today.
Her career expanded as she took on leadership roles in the hospitality sector, including managing food service operations for Holiday Inn, where she honed her skills in team management and guest satisfaction. Alongside her husband, Matthew, Annette later co-owned several hotels, gaining firsthand experience in ownership, operations, and business development.
In 2008, Annette transitioned into the senior living industry, where she found her niche in operations and call center management. Today, she continues to make an impact as a consultant, focusing on senior living lead generation and call center strategy, helping organizations improve efficiency and enhance the resident and family experience.
by contacting Annette E. Young:
A team with over 70 years of senior care experience.
Angela L. Clark, MBA, RN
Owner & Family Concierge Specialist
20+ Years Experience
With over 20 years of experience in the senior living industry, Angela combines her knowledge of senior living operations and the love to help people during the aging process with a customized approach in the decision making process.
Matthew R. Young CHA, CFBE
Managing Area Director
25 Years Experience
Matthew, an Ohio State University graduate and certified hospitality executive, has over 25 years’ experience, managing historic hotels and pioneering extended-stay concepts. He founded SEHM Management and Hospitality Specialist Inc., later excelling in senior living leadership roles, earning Stanford University’s Who’s Who Sales Executive Award in 2010.
Lazrurus Oden
Family Concierge Specialist
30+ Years Experience
Family Concierge Specialist
25+ Years Experience
Beyond her professional life, she enjoys the ocean, photography, and sharing laughter-filled adventures with her family. Drawn to the wisdom and beauty of seniors’ life stories, Christina finds joy in capturing the spirit behind each person through photography and creative storytelling. For Christina, helping others through life’s transitions isn’t just a career, it’s a calling grounded in compassion, authenticity, and the belief that every story deserves to be honored.
Elisa Miller
Family Concierge Specialist
20+ Years Experience
Lisa’s extensive experience, spanning over 30 years, has shaped her into a passionate advocate for seniors and their families. Lisa has spent two decades working tirelessly to improve the lives of the senior population.
Julie Delillo
Family Concierge Specialist
17 Years Experience
Julie is deeply passionate about enhancing the lives of seniors and providing guidance to families across the U.S. Her expertise in senior living processes, paired with her ability to quickly assess the unique needs of each family, makes her an invaluable resource.
Melissa Chataigne
Family Concierge Specialist
16 Years Experience
Melissa Chataigne is dedicated to helping older adults and their families navigate the journey of aging with dignity and confidence. With over 16 years of extensive experience across the continuum of care — her holistic approach combines practical guidance with empathy, ensuring each client finds a supportive environment that meets their physical, emotional, and lifestyle needs. Beyond her professional life, Melissa finds joy in yoga, ceramics and traveling the world with her side-kick puppy in tow. Driven by a lifelong passion for helping people live a life well styled, Melissa believes aging is not just a process, but a graceful and fulfilling experience.
Nicole Castaneda
Family Concierge Specialist
15 Years Experience
Nicole Castaneda is a dedicated Concierge Specialist located in Clearwater, Florida, where she combines her passion for hospitality with a genuine love of helping others. With an enlightened spirit and a strong commitment to personalized service, Nicole ensures that each guest feels welcomed, valued, and cared for. Beyond her professional life, Nicole finds joy in fitness, exploring new destinations, and soaking up the Florida sunshine at the beach with her two kids. Her positive energy and enthusiasm for life shine through in everything she does-both at work and at home.
Keisha Prudent, CSCM
Family Concierge Specialist
12 Years Experience
Keisha is a dedicated senior care professional with over a decade of experience in senior living communities, senior placement, and in-home care. Since 2013, she has been helping families navigate care options, ensuring seniors receive the quality support they deserve.
Janet A. Hudson
Family Concierge Specialist
10+ Years Experience
With over a decade of senior caregiving and senior living management experience, I am deeply passionate about helping older adults and their families navigate one of life’s most emotional decisions. I bring a balance of empathy, trust and personalized support to ensure each individual finds the right fit for their unique living needs.
View our helpful guide of questions to ask before visiting a senior living community.
View our helpful guide of questions to ask before visiting a senior living community.
You don't have to dodge the senior living conversation, find the answers you need right now.
