Family Concierge Specialist
Christina Neall is a Family Concierge Specialist with over 25 years of experience in the senior living industry. She is deeply passionate about guiding seniors and their families through one of life’s most significant transitions with grace, dignity, and genuine care. Christina’s extensive background has given her a profound understanding of the emotional and practical aspects of senior living, allowing her to approach each situation with both expertise and heartfelt empathy.
Throughout her career, Christina has built a reputation for her natural ability to connect with people and their stories. She believes that every individual deserves to feel seen, heard, and supported during life’s important changes. Her thoughtful and compassionate approach helps families find comfort and confidence as they navigate the journey of senior care and new beginnings.
Outside of her professional work, Christina finds joy in spending time by the ocean, exploring photography, and sharing laughter-filled adventures with her family. Inspired by the wisdom and beauty found in the stories of older adults, she uses photography and creative storytelling to honor their journeys. For Christina, helping others through life’s transitions is more than a profession—it is a calling rooted in compassion, authenticity, and respect for every life story.
Find the answer to your assisted living questions
by contacting Christina Neall:
A team with over 70 years of senior care experience.
Angela L. Clark, MBA, RN
Owner & Family Concierge Specialist
20+ Years Experience
With over 20 years of experience in the senior living industry, Angela combines her knowledge of senior living operations and the love to help people during the aging process with a customized approach in the decision making process.
Matthew R. Young CHA, CFBE
Managing Area Director
25 Years Experience
Matthew, an Ohio State University graduate and certified hospitality executive, has over 25 years’ experience, managing historic hotels and pioneering extended-stay concepts. He founded SEHM Management and Hospitality Specialist Inc., later excelling in senior living leadership roles, earning Stanford University’s Who’s Who Sales Executive Award in 2010.
Annette E. Young
Family Concierge Specialist & Office Manager
17 Years Experience
Annette Young, a mother and grandmother, began her hospitality career in her family’s Michigan restaurant, later managing Holiday Inn’s food service. She co-owned hotels with Matthew and transitioned to senior living in 2008, specializing in operations and call center management. Today, Annette consults on senior living lead generation and call centers.
Lazrurus Oden
Family Concierge Specialist
30+ Years Experience
Lisa Miller
Family Concierge Specialist
20+ Years Experience
Lisa’s extensive experience, spanning over 30 years, has shaped her into a passionate advocate for seniors and their families. Lisa has spent two decades working tirelessly to improve the lives of the senior population.
Julie Delillo
Family Concierge Specialist
17 Years Experience
Julie is deeply passionate about enhancing the lives of seniors and providing guidance to families across the U.S. Her expertise in senior living processes, paired with her ability to quickly assess the unique needs of each family, makes her an invaluable resource.
Melissa Chataigne
Family Concierge Specialist
16 Years Experience
Melissa Chataigne is dedicated to helping older adults and their families navigate the journey of aging with dignity and confidence. With over 16 years of extensive experience across the continuum of care — her holistic approach combines practical guidance with empathy, ensuring each client finds a supportive environment that meets their physical, emotional, and lifestyle needs. Beyond her professional life, Melissa finds joy in yoga, ceramics and traveling the world with her side-kick puppy in tow. Driven by a lifelong passion for helping people live a life well styled, Melissa believes aging is not just a process, but a graceful and fulfilling experience.
Nicole Castaneda
Family Concierge Specialist
15 Years Experience
Nicole Castaneda is a dedicated Concierge Specialist located in Clearwater, Florida, where she combines her passion for hospitality with a genuine love of helping others. With an enlightened spirit and a strong commitment to personalized service, Nicole ensures that each guest feels welcomed, valued, and cared for. Beyond her professional life, Nicole finds joy in fitness, exploring new destinations, and soaking up the Florida sunshine at the beach with her two kids. Her positive energy and enthusiasm for life shine through in everything she does-both at work and at home.
Keisha Prudent, CSCM
Family Concierge Specialist
12 Years Experience
Keisha is a dedicated senior care professional with over a decade of experience in senior living communities, senior placement, and in-home care. Since 2013, she has been helping families navigate care options, ensuring seniors receive the quality support they deserve.
Family Concierge Specialist
10+ Years Experience
With over a decade of senior caregiving and senior living management experience, I am deeply passionate about helping older adults and their families navigate one of life’s most emotional decisions. I bring a balance of empathy, trust and personalized support to ensure each individual finds the right fit for their unique living needs.
View our helpful guide of questions to ask before visiting a senior living community.
View our helpful guide of questions to ask before visiting a senior living community.
You don't have to dodge the senior living conversation, find the answers you need right now.
