Family Concierge Specialist
Lisa Miller is a Family Concierge Specialist with over 20 years of experience dedicated to serving seniors and their families. Her extensive career, spanning more than three decades overall, reflects a lifelong passion for helping others and a deep commitment to improving the quality of life for the senior community.
Throughout her professional journey, Lisa has developed a reputation as a compassionate and dedicated advocate for older adults. Her work is driven by a genuine desire to ensure that every senior receives the respect, care, and support they deserve. This dedication has guided her in building meaningful relationships with families and helping them navigate the important decisions involved in senior living transitions.
Lisa’s wealth of experience allows her to approach each situation with both empathy and expertise. She takes pride in offering thoughtful guidance and personalized support, ensuring that every family she works with feels heard, understood, and confident in their next steps. Her ongoing commitment continues to make a lasting difference in the lives of the seniors and families she serves.
Find the answer to your assisted living questions
by contacting Lisa Miller:
A team with over 70 years of senior care experience.
Angela L. Clark, MBA, RN
Owner & Family Concierge Specialist
20+ Years Experience
With over 20 years of experience in the senior living industry, Angela combines her knowledge of senior living operations and the love to help people during the aging process with a customized approach in the decision making process.
Matthew R. Young CHA, CFBE
Managing Area Director
25 Years Experience
Matthew, an Ohio State University graduate and certified hospitality executive, has over 25 years’ experience, managing historic hotels and pioneering extended-stay concepts. He founded SEHM Management and Hospitality Specialist Inc., later excelling in senior living leadership roles, earning Stanford University’s Who’s Who Sales Executive Award in 2010.
Annette E. Young
Family Concierge Specialist & Office Manager
17 Years Experience
Annette Young, a mother and grandmother, began her hospitality career in her family’s Michigan restaurant, later managing Holiday Inn’s food service. She co-owned hotels with Matthew and transitioned to senior living in 2008, specializing in operations and call center management. Today, Annette consults on senior living lead generation and call centers.
Lazrurus Oden
Family Concierge Specialist
30+ Years Experience
Family Concierge Specialist
25+ Years Experience
Beyond her professional life, she enjoys the ocean, photography, and sharing laughter-filled adventures with her family. Drawn to the wisdom and beauty of seniors’ life stories, Christina finds joy in capturing the spirit behind each person through photography and creative storytelling. For Christina, helping others through life’s transitions isn’t just a career, it’s a calling grounded in compassion, authenticity, and the belief that every story deserves to be honored.
Julie Delillo
Family Concierge Specialist
17 Years Experience
Julie is deeply passionate about enhancing the lives of seniors and providing guidance to families across the U.S. Her expertise in senior living processes, paired with her ability to quickly assess the unique needs of each family, makes her an invaluable resource.
Melissa Chataigne
Family Concierge Specialist
16 Years Experience
Melissa Chataigne is dedicated to helping older adults and their families navigate the journey of aging with dignity and confidence. With over 16 years of extensive experience across the continuum of care — her holistic approach combines practical guidance with empathy, ensuring each client finds a supportive environment that meets their physical, emotional, and lifestyle needs. Beyond her professional life, Melissa finds joy in yoga, ceramics and traveling the world with her side-kick puppy in tow. Driven by a lifelong passion for helping people live a life well styled, Melissa believes aging is not just a process, but a graceful and fulfilling experience.
Nicole Castaneda
Family Concierge Specialist
15 Years Experience
Nicole Castaneda is a dedicated Concierge Specialist located in Clearwater, Florida, where she combines her passion for hospitality with a genuine love of helping others. With an enlightened spirit and a strong commitment to personalized service, Nicole ensures that each guest feels welcomed, valued, and cared for. Beyond her professional life, Nicole finds joy in fitness, exploring new destinations, and soaking up the Florida sunshine at the beach with her two kids. Her positive energy and enthusiasm for life shine through in everything she does-both at work and at home.
Keisha Prudent, CSCM
Family Concierge Specialist
12 Years Experience
Keisha is a dedicated senior care professional with over a decade of experience in senior living communities, senior placement, and in-home care. Since 2013, she has been helping families navigate care options, ensuring seniors receive the quality support they deserve.
Janet A. Hudson
Family Concierge Specialist
10+ Years Experience
With over a decade of senior caregiving and senior living management experience, I am deeply passionate about helping older adults and their families navigate one of life’s most emotional decisions. I bring a balance of empathy, trust and personalized support to ensure each individual finds the right fit for their unique living needs.
View our helpful guide of questions to ask before visiting a senior living community.
View our helpful guide of questions to ask before visiting a senior living community.
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